Friday, October 29, 2010

o2 trouble

Well, I called to order some more oxygen tanks for Quinn on Wednesday and much to my surprise, the company tells me that they cannot deliver tanks to her anymore because insurance has denied her oxygen. They claim that she does not have a supporting diagnosis and that we have to have some sort of "proof" that she needs it. The o2 company told me that I have to take her to the hospital to have a daytime pulse ox study. I called her pulmonologist and they told me that they still have to provide her with o2 until she gets the studies done. I called the company that is suppose to come out and do the nighttime pulse ox reading and they said that they wouldn't be able to come out for another month at least. (which is what they told me last month)... I'm so incredibly frustrated because it's quite evident that the oxygen has been helping her... ALOT! Recently, she was placed back on her o2 24/7 (recommendation of her pulmonologist) to see if it improves her seizures, balance, coordination, exhaustion and etc. Even though it appeared that her saturations were very stable, this was just to see how things go and if she improved, she needed o2. Well, we noticed a marked improvement overall when we did this for her.

We had a PT eval... I don't know... last week or something and the PT asked to take her off her o2. So she got out the pulse ox so we know if we were over-working her. She was fine, saturating at about 95-97% on room air, so we started activity for about a minute or two and then checked her and she would desat all the way into the low 80s, sit there for a minute and then come back up to the low 90s. She did this 5 times! Every time we started activity while off o2, she dipped. So, to me, that was a clear indication that she probably does need the o2, particularly while active, and this may be the reason why everytime we are in the docs office and she is in her stroller, she has pretty regular sats.

So anyway, because I couldn't get any tanks ordered, I had to take her to school yesterday without the oxygen. I LOVE her preschool teachers! They are SO awesome with her, so in tune to her health and daily well-being. they have seen how the oxygen helps her and were floored when i told them that she was denied coverage. Every day, they take readings of her oxygen saturations (twice a day usually) and record them on a chart indicating the date, time, saturation reading and if they had to turn her oxygen up to bring up her number. She HAS had days where she is in the 80s while in school. So, yesterday, since she was off o2, they decided to take her oxygen readings four times within the two hours that she is there. The first reading at 850 read 91%, the second at 1000 read 89%, the third reading at 1030 read 90% and the fourth reading at 1100 read 95%. These numbers are consistently lower than her average reading of about 95% while on o2. They also commented that she was a bit more tired and her eyes were droopier. Obviously, Q should be on her oxygen all the time. They document everything, which is such a blessing!!! So now the big questions that the teachers were asking me is, at what point do they call me or 911 if she is having low oxygen readings because she is SUPPOSE to be above 92%. I had a hard time answering that. I told them that if she is acting very exhausted, turning blue, or just totally out of her norm behavior, to call me and I will come and get her.

So yesterday i brought her home and checked her o2 reading and it was as low as 80%. I had been checking her all throughout the afternoon. She did have moments when she was above 92%, however, she was low most of the time. One time I even caught her looking very pale and I check her and her HR was 213 with an 86% saturation. I checked myself immediately after and it seemed accurate. checked her pulse and could barely feel the pulse her heart was pounding! She does do this sometimes... and a lot of hte times, it's accompanied with chest pains. She seemed to stabalize a couple minutes later. I decided that, although we have no tanks, we do have the concentrator at least until the o2 company decides to come and take that. So we are just keeping her on the concentrator. She perked up pretty immediately after I put it on and her color returned <--- i didn't realize how pale she was until she wasn't pale anymore.

Here's the crappy part... Quinn's pulse ox study is a nighttime study, so I was checking her sats while she was sleeping and at nap, she was 99% on room air... of course she was... and then I checked her last night on room air and she was 93%, but I never saw her dip lower than that. I saw it climb to 95% a few times, but typically it was 93% (remember, this was jsut me spot checking her because we still don't have a continuous pulse ox) So, i'm fighting the oxygen company to please provide her o2 until she has her pulse ox study done. If that is normal, i'm going to fight them to have a walking pulse ox study done where they hook her up while she's walking for 5 minutes. and i'm going to get the records from her PT session for proof that this request is not unreasonable.

I just think all this is ridiculous... as someone mentioned... because she can't desat on command. <--- haha!

Other than that, Quinn seems to be doing well. If we can't get tanks for her, she won't be going to school. I don't want them to have to deal with seizures and i don't want her to start seizing on me. We still don't have a date set for her J-tube surgery, but hopefully soon.


How she looked yesterday before we put her back on o2

These are from the pumpkin patch last week

6 comments:

Shari said...

You know, this kind of crap fires me right up! It is SO obvious that Q needs the O2! Sheesh! And then they have some sort of "chart" or "numbers" that says whether or not she needs it. I just went through this with Curtis and his meds. I had to fire a doc and get a new one that would do what was right by my kid. GRRRR!

However, Q is beautiful and I like reading your posts!

Michelle and Sean said...

How frustrating!! Insurance companies stink! Why do they have to make things so difficult? Its annoying. They need to figure out an easier way to get things for our sick kids that they need. I would send the pic of Quinn and the O2 monitor on her that says her oxygen is at 80 to the insurance company. There is no reason that she shouldn't be on O2 or a continuous pulse ox. Man we got our pulse ox when Maggie was born and have had it ever since.

I'm sorry you have to go through this.

Maggies heartrate is normally really low but we have the same type of intermittent pounding with fast heartrate. I don't know about Quinn but with Maggies heart she has this arhythmia that is really dangerous so its really bad when it gets like that.

Hope things will get resolved quickly. Your home health company sounds like they don't really care. Our home health company will bring stuff out to us in the middle of the night if she needs it. Sorry for rambling.

By the way Quinn looks way cute in those pumpkin patch pics!!

Monica said...

First things first, SHE IS BEAUTIFUL! I love those pictures.

And of course the insurance company is being ridiculous. I am so sorry that you have to jump through hoops to get what your little girl needs. But based on all the proof you have so far (those teachers were amazing--so glad they document for you), I can't imagine this isn't a battle you will win. Again, so sorry it has to be a fight--but seriously, there really should be no way they can deny you.

Hang in there!

Monica

Heidi said...

I AGREE! this is ridiculous! But our insurance is the same. I already have a continuous oximetry machine and see Jack drops into the 80's, but he pops right back on his own. We did a night study to record his sats--just so happens he was sick and was up all night vomiting so of course his sats looked better, it didnt catch low enough readings. They wont cover O2 unless the child is under 88% for more than a minute. The diagnoses makes no difference to them.

I do think Jack is borderline, he probably doesnt desperately need the O2 but he probably needs the Bipap.

ANYWAY, I jope you can get this worked out soon. Clearly she needs it! HGS and Prayers always-
Heidi & Jack.

ANewKindOfPerfect said...

That is insane! I cannot believe that they are denying her oxygen. I hope that you can convince them to get a grip. Do they think you would WANT your kid to need O2 if she didn't need it??

I hope it gets figured out soon. She is such a pretty little girl in the pumpkin patch! :)

gg said...

I'm sorry you are having to deal with the insurance company to get the care Q needs. Don't they realize how stressful our lives are without the added hoops they make us jump though??
Hugs to you and Quinn